Privacy Policy
Mind In Sync – Counselling & Wellbeing
Last updated: 18.10.2026
1. About this Privacy Policy
Mind In Sync respects your privacy and is committed to handling your personal information responsibly and in accordance with applicable privacy laws and professional obligations.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, contact us, make an enquiry, book an appointment or receive counselling and wellbeing services from us.
By using this website or providing personal information to Mind In Sync, you acknowledge that you have read and understood this Privacy Policy.
2. Who we are
Mind In Sync is a counselling and wellbeing practice operating in Australia.
For privacy-related questions, requests or concerns, please contact us using the details provided at the end of this Privacy Policy.
3. What personal information we collect
Depending on how you interact with us, we may collect:
● Your name, preferred name and contact details
● Your email address, telephone number and postal address
● Appointment, booking and service information
● Information provided through contact forms, emails, telephone calls or other communications
● Information relevant to counselling, wellbeing or support services
● Health information and other sensitive information that you choose to provide
● Emergency contact details
● Payment, billing and transaction information
● Information about your use of our website, including technical information, browser information, device information, IP address and website activity
● Any other information reasonably necessary to provide our services or manage our practice
You are not required to provide all requested information. However, if you do not provide information that is reasonably necessary, we may be unable to respond to your enquiry, arrange an appointment or provide services.
4. How we collect personal information
We may collect personal information directly from you when you:
● Visit or use our website
● Complete a contact, enquiry or booking form
● Contact us by email, telephone, text message or other communication method
● Attend an appointment or participate in a counselling session
● Provide information during an intake, assessment or consent process
● Make a payment or provide billing information
● Subscribe to communications or request information from us
Where appropriate and lawful, we may also collect information from another person or organisation, such as a referring professional, emergency contact, support person or service provider. We will generally seek your consent before collecting information from third parties unless an exception applies under applicable law.
5. How we use personal information
We may use personal information to:
● Respond to enquiries and requests
● Arrange, provide and manage counselling and wellbeing services
● Communicate with you about appointments, cancellations, payments and service-related matters
● Understand your needs and provide appropriate support
● Maintain client records and meet professional, legal and administrative obligations
● Process payments and manage accounts
● Improve our services, website and client experience
● Manage complaints, incidents, risks and emergencies
● Send information or updates where you have requested or consented to receive them
● Protect the safety, rights and wellbeing of clients, staff and other people
● Comply with legal, regulatory, professional, insurance or reporting requirements
We will not use your personal information for unrelated purposes unless permitted or required by law or you have provided consent.
6. Sensitive and health information
Counselling may involve the collection of sensitive information, including health information. We will only collect, use or disclose sensitive information in accordance with applicable privacy laws, professional obligations and the consent or authority provided.
You should avoid including detailed health or sensitive information in general website enquiries or unsecured messages unless it is necessary and you understand the associated risks.
7. Consent
Where required, we will seek your consent to collect, use or disclose personal information. Consent may be express or, where permitted by law, implied from your actions or the circumstances.
You may withdraw consent at any time, subject to legal, professional, safety, record-keeping or service requirements. Withdrawing consent may affect our ability to provide certain services.
Consent to receive marketing or general communications can be withdrawn at any time by contacting us or using the unsubscribe option provided.
8. Disclosure of personal information
We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy, including to:
● Practitioners and staff involved in providing or managing services
● Referrers, support people or other health professionals, where authorised or permitted
● Service providers that support our practice, such as booking, payment, information technology, website hosting, email, communications, accounting or record-management providers
● Emergency services or other relevant authorities where necessary to protect life, health or safety
● Insurers, professional advisers, auditors or legal representatives where reasonably necessary
● Government agencies, regulators, courts or law enforcement bodies where required or authorised by law
● Other parties with your consent or as otherwise permitted or required by law
We do not sell personal information.
9. Overseas disclosure and service providers
Some service providers we use may store or process information outside Australia. Where this occurs, we will take reasonable steps to ensure that personal information is handled in accordance with applicable privacy requirements.
The location of data storage and processing may depend on the providers used by Mind In Sync, including website, booking, email, payment and cloud-storage providers.
10. Website cookies and analytics
Our website may use cookies, analytics tools or similar technologies to operate the website, remember preferences, understand website usage and improve performance.
These technologies may collect information such as your IP address, browser type, device information, pages visited and approximate location. You can adjust your browser settings to refuse or restrict cookies, although some website features may not function correctly.
Third-party services used on our website may collect information in accordance with their own privacy policies.
11. Direct marketing
We may send you information about services, resources, events or updates where permitted by law and, where required, with your consent.
You can opt out of marketing communications at any time by contacting us or using the unsubscribe link included in the communication. We may still send non-marketing messages that are necessary for appointments, payments, safety or service administration.
12. How we store and protect personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include access controls, secure systems, passwords, encryption where appropriate, staff confidentiality obligations and secure disposal practices.
No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we will respond appropriately to suspected or confirmed privacy incidents.
13. Retention of personal information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain appropriate records, resolve disputes, meet legal and professional obligations, and protect our legitimate interests.
When information is no longer required, we will take reasonable steps to securely destroy, delete or de-identify it, subject to any applicable retention requirements.
14. Access to and correction of personal information
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete, out of date or misleading.
To make a request, contact us using the details below. We may need to verify your identity before responding.
In some circumstances, access may be refused or limited where permitted or required by law. If this occurs, we will explain the reason where appropriate.
15. Privacy concerns and complaints
If you have a question, concern or complaint about how we have handled your personal information, please contact us first so that we can investigate and respond.
We will aim to acknowledge and address privacy complaints within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner through its website at www.oaic.gov.au or by calling 1300 363 992.
16. Confidentiality and its limits
Information provided during counselling is treated confidentially, subject to applicable law, professional obligations, informed consent and safety requirements.
Confidentiality may be limited where disclosure is required or authorised by law, where you consent, or where disclosure is reasonably necessary to address a serious threat to life, health or safety.
The specific limits of confidentiality will be discussed with you as part of the informed consent process.
17. Children and young people
Where services are provided to a child or young person, we will manage personal information in accordance with applicable privacy laws, professional obligations, consent arrangements and the young person’s capacity and best interests.
The privacy and confidentiality arrangements for children and young people will be explained before services commence.
18. Third-party websites
Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices, content or security of external websites.
You should review the privacy policy of any third-party website before providing personal information.
19. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, systems, legal obligations or privacy practices.
The updated version will be published on this website with a revised “Last updated” date. Your continued use of the website or services after an update may indicate acceptance of the revised policy, where permitted by law.
20. Contact us
For questions, access or correction requests, privacy concerns or complaints, please contact:
Mind In Sync – Counselling & Wellbeing
Contact person: Joseph J. Abdo - Principle Clinician
Email: info@mindinsync.com.au
Phone: 0408012318